Official WhatsApp (WABA) inside Kommo — write first, never get banned
Plug WhatsApp Business API into Kommo: message clients first, run broadcasts without the risk of a ban, and sell through the official WhatsApp servers — right from the CRM.
What the official WhatsApp (WABA) inside Kommo can do
Write clients first — legally and without moderation
Got the client's number? Start the conversation yourself — right from the Kommo deal card. The official WhatsApp Business API lets you initiate via approved templates, and inside the 24-hour service window you can reply with free text.
No grey schemes — only official WhatsApp servers, ban risk eliminated.
Broadcasts without fear of bans
Send broadcasts to your base through the official API. Templates with buttons and links, pay only for delivered messages — the account isn't banned for volume.
24-hour free service window timer
After the client's message, a 24-hour window opens for free replies. Kommo shows how much time is left to reply without paying for a template.
Manage templates right from the interface
Create and submit templates for review, edit approved ones — without contacting support. Formatting, variables and live preview — all in one window.
Automation via Salesbot and Kommo Digital pipelines
Configure Salesbot and Digital pipelines right inside Kommo: auto-replies, base warm-up, reminders and pipeline stage moves. WhatsApp messages go out automatically, no manager required.
Block unwanted contacts in one click
Add a user to the blacklist or lift the block in two clicks — no support ticket required. You stay in control.
WhatsApp analytics inside Kommo
Every incoming message carries UTM tags and traffic parameters. See where the lead came from and what actually drove the sale.
Pick a WhatsApp username via RadistWeb
Clients find you on WhatsApp by a short unique handle @yourcompany — no phone number required. The handle is yours for life, so short and clear ones go fast. Set it up right inside RadistWeb: Connection settings → Profile → Username.
Chat Window support
Every message and every customer detail — inside one window. Reply straight from the CRM, no tab-hopping.
The system stores automatically:
Interface feels like a normal messenger: messages, contact profile, media and stickers. Plus a Blacklist to keep focus on the chats that matter.
Full context stays with the deal card — even months later.
With regular WhatsApp, a client can only follow a link from the message if they've previously saved your number. Only 1 in 10 do that.
With WhatsApp Business API (WABA) it's different. Templates with buttons let you embed clickable links that work even without a reply and without a saved number. That significantly lifts engagement and simplifies the customer journey.
Official WhatsApp (WABA) or regular — what to pick
Regular: risk and limits
Official (WABA): stable and safe
No hidden fees
If a channel gets blocked or you change your mind, your money doesn't disappear. You control the subscription yourself, without losing paid days.
Trusted by teams around the world
Live reviews from the Kommo marketplace — customers rate their integration experience.
Solid product. Support is friendly and gets things done — 10/10.
Integration and message-first were solved fast. Support walked us through setup — clear and simple.
Best integrators! Fast support, stable service. We work only with these folks.
Works flawlessly! Thanks for such a smooth communication channel.
Pricing
Try free for 3 days — no card required. Pick a channel to compare plans.
Starter
- Message clients first
- Unlimited incoming dialogs
- Outgoing dialogs: 50 / mo
- Yandex.Metrica
- Voice messages
- End-to-end analytics
- Broadcasts
- Blacklists
- Volume discounts up to 50%
- Group chats
Standard
We rolled every top feature into one plan.
Now "Standard" is the maximum.
- Message clients first
- Unlimited incoming dialogs
- Unlimited outgoing dialogs
- Broadcasts
- Blacklists
- Volume discounts up to 50%
- Voice messages
- End-to-end analytics
- Group chats
- Yandex.Metrica
Advanced
More capabilities are on the way. Stay tuned.
WhatsApp Business API (WABA)
Since July 1, 2025 — pay per delivered template message. Utility replies inside the service window are free.
WABA subscription
The longer the term — the cheaper the month.
- Transparent pay-per-delivered-template billing
- Message clients first
- Run broadcasts without bans
- Documents, images and video
- Broadcast module support in RadistWeb
- Unlimited numbers
WABA cost calculator
How many clients will you message first per month? We'll estimate the cost.
Subscription $64/mo + dialogs (~ $0.11 per initiated dialog). Prices at the CBR RUB→USD rate; final numbers depend on your case — send us a request for a detailed quote.
Телегомагазин — бесплатно
Подключается к amoCRM, Битрикс24 и RadistWeb
Тариф «Стандартный» — все скидки суммируются
Никаких доплат за функции — все возможности входят в тариф
| Аккаунтов | Цена / мес | Скидка |
|---|---|---|
| 1 | 1 000 ₽ | — |
| 2–4 | 800 ₽ | −20% |
| 5–9 | 700 ₽ | −30% |
| 10–19 | 600 ₽ | −40% |
| 20+ | 500 ₽ | −50% |
На стороне Авито нужен тариф «Максимальный» — только на нём доступен Avito Messenger API.
Plan comparison
FAQ
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3 days free on every product. No credit card required. Setup takes about 15 minutes.
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