Overview
WhatsApp WhatsApp Business API (WABA) Telegram
Kommo
Kommo + WhatsApp Kommo + WhatsApp Business API Kommo + Telegram
Bitrix24
Bitrix24 + WhatsApp Bitrix24 + WhatsApp Business API Bitrix24 + Telegram
Blog Get a quote
Русский English Español
Get 3 days free

Plug a Telegram number into Bitrix24 — write clients first

Your sales team talks to customers on Telegram straight from Bitrix24 Open Channels: bots, business processes, group chats and full team oversight.

3 days freeNo card requiredSet up in 15 minutes
Telegram messages showing up as Bitrix24 deals

What Telegram + Bitrix24 gives you

Write clients first

Got a phone number or @username? Start the conversation right inside Bitrix24 — manually or through automation. Reach out from any connected number; deals are created automatically.

Start a conversation manually or via bot

Bots and Business Processes

Configure bots directly in Bitrix24 and speed up sales. Automation replies fast and keeps service quality high.

Bot walks the client through a scenario

Every conversation in the CRM, not on a personal phone

Message history stays inside Bitrix24. A rep leaves — the database stays. Team leads can review dialogs any time.

All conversations inside Bitrix24 deals

Connect any number of Telegram numbers

A single Bitrix24 account can hold unlimited Telegram numbers. Assign a dedicated number to each queue to boost conversion.

Multiple Telegram numbers in one Bitrix24 account

Deals are created automatically

An incoming message spawns a deal on its own — the conversation continues inside Bitrix24. Fewer clicks to the first touch.

Incoming Telegram message becomes a Bitrix24 deal

Duplicate control

The system detects duplicates automatically and only reacts on the channels you choose. Continue in the closed deal or spawn a new one — toggle it in the UI.

Duplicate-control toggles

Group chats — under control

The first message creates a contact and a deal (or goes to the queue). After that everything is saved, but new deals aren't spawned — chats stay clean.

Telegram group chat inside a Bitrix24 deal card

If Bitrix24 has an outage — RadistWeb saves you

Talk to customers via RadistWeb without losing data. Everything keeps working even when the CRM has issues.

RadistWeb chat window

Telegram analytics inside Bitrix24

Every incoming message carries UTM tags. See where the lead came from and what actually drove the sale.

Block unwanted contacts in one click

Add a user to the blacklist or lift the block in two clicks — no support ticket required. You stay in control.

Chat Window support

Every message and every customer detail — inside one window in Bitrix24. Full dialog history loads: text, media, voice messages and files.

The system stores automatically:

Deal and contact
Assigned manager
Dialog status

Interface feels like a normal messenger. Plus a Blacklist to keep focus on the chats that matter.

Dialog status and delivery errors are visible instantly.

Bitrix24 chat window and deal card

Why Telegram + Bitrix24 beats plain Telegram

Messaging chaos on personal phones

Without a CRM: selling in the dark

Different numbers — different experience
Customers get messages from personal Telegrams of different reps. It kills consistency.
All conversations on the manager's phone
A rep leaves and takes the database with them. All the data is lost.
Info scattered everywhere
Names, orders, purchase history — in notes and personal chats. Handing off a client to another rep becomes a quest.
No automation
Everything by hand. Templates get copy-pasted, replies duplicated, time evaporates.
Deals and chats organised inside Bitrix24

With Bitrix24: everything under control

One number — one chat thread
Customer talks to the company, not to "some manager". Rep changes — the number stays.
Full conversation history in the system
A team lead sees every dialog, analyses and coaches the team.
Customer data in one place
Contacts, notes and deals — all inside Bitrix24. No searching, no forwarding.
Process automation
Bots and Business Processes reply, remind and route — deals move without a manager babysitting them.

No hidden fees

If a channel gets blocked or you change your mind, your money doesn't disappear. You control the subscription yourself, without losing paid days.

Move funds between subscriptions
WhatsApp ⇆ Telegram — full transfer, no lost balance.
Free number replacement
Change the phone number — we move the connection at no cost, history and settings stay.
Switch plans and quantity — with a re-calc
Subscription length re-calculates automatically. No hidden surcharges.
Manage in 1 minute, without support
In case of a force-majeure — reassign funds across subscriptions from your account.
Try any product for 3 days free — no card required.
Move funds between subscriptions in Radist.Online

Trusted by teams around the world

Live reviews from the Kommo marketplace — customers rate their integration experience.

WhatsApp Business · Kommo
WhatsApp Business · Kommo
★★★★★

Solid product. Support is friendly and gets things done — 10/10.

Ilya K. · today
Telegram · Kommo
Telegram · Kommo
★★★★★

Integration and message-first were solved fast. Support walked us through setup — clear and simple.

Alexander · today
Radist.Online · Kommo
Radist.Online · Kommo
★★★★★

Best integrators! Fast support, stable service. We work only with these folks.

Ihvan S. · 22.06.2026
Telegram · Kommo
Telegram · Kommo
★★★★★

Works flawlessly! Thanks for such a smooth communication channel.

Stanislav K. · today

Pricing

Try free for 3 days — no card required. Pick a channel to compare plans.

−20%

Starter

  • Message clients first
  • Unlimited incoming dialogs
  • Outgoing dialogs: 50 / mo
  • Yandex.Metrica
  • Voice messages
  • End-to-end analytics
  • Broadcasts
  • Blacklists
  • Volume discounts up to 50%
  • Group chats
$13/mo
$10 /mo per number
Try free
−20%

Standard

We rolled every top feature into one plan.
Now "Standard" is the maximum.

  • Message clients first
  • Unlimited incoming dialogs
  • Unlimited outgoing dialogs
  • Broadcasts
  • Blacklists
  • Volume discounts up to 50%
  • Voice messages
  • End-to-end analytics
  • Group chats
  • Yandex.Metrica
$51/mo
$41 /mo per number
Try free

Advanced

Coming soon.

More capabilities are on the way. Stay tuned.

FAQ

What is the Telegram + Bitrix24 integration?
The integration connects Telegram to Bitrix24 Open Channels so you can talk to contacts, automate replies with Bots and keep every conversation in the deal card.
What can I do with the integration?
Automate messages, manage contacts, set up widgets on your website and receive real-time notifications about client actions — all from inside Bitrix24.
How do I set it up?
Install the Radist.Online app from the Bitrix24 marketplace, connect a Telegram number (or bot) and add it to an Open Channel.
How long does setup take?
Typically 15 minutes if you already have a Bitrix24 account.
How is client data kept private?
Data is transferred over secured connections. Access is controlled via Bitrix24 user permissions.
Is there a free trial?
Yes, 3 days free on every product — no card required.
How do I get support?
Contact Radist.Online support from the account or via the support page. Every plan includes technical assistance.
Which Bitrix24 fields can I map to Telegram?
Standard contact fields — name, phone, custom values — plus any extra fields you use in your CRM.

Ready to try?

3 days free on every product. No credit card required. Setup takes about 15 minutes.

Get 3 days free

We'll answer any questions

Get in touch any way you like

Scan a QR code

Open Telegram

Or leave a request
and we'll reach out

By clicking «Open WhatsApp», «Open Telegram» and «Send request», you agree to the processing of your personal data.