Plug a Telegram number into Bitrix24 — write clients first
Your sales team talks to customers on Telegram straight from Bitrix24 Open Channels: bots, business processes, group chats and full team oversight.
What Telegram + Bitrix24 gives you
Write clients first
Got a phone number or @username? Start the conversation right inside Bitrix24 — manually or through automation. Reach out from any connected number; deals are created automatically.
Bots and Business Processes
Configure bots directly in Bitrix24 and speed up sales. Automation replies fast and keeps service quality high.
Every conversation in the CRM, not on a personal phone
Message history stays inside Bitrix24. A rep leaves — the database stays. Team leads can review dialogs any time.
Connect any number of Telegram numbers
A single Bitrix24 account can hold unlimited Telegram numbers. Assign a dedicated number to each queue to boost conversion.
Deals are created automatically
An incoming message spawns a deal on its own — the conversation continues inside Bitrix24. Fewer clicks to the first touch.
Duplicate control
The system detects duplicates automatically and only reacts on the channels you choose. Continue in the closed deal or spawn a new one — toggle it in the UI.
Group chats — under control
The first message creates a contact and a deal (or goes to the queue). After that everything is saved, but new deals aren't spawned — chats stay clean.
If Bitrix24 has an outage — RadistWeb saves you
Talk to customers via RadistWeb without losing data. Everything keeps working even when the CRM has issues.
Telegram analytics inside Bitrix24
Every incoming message carries UTM tags. See where the lead came from and what actually drove the sale.
Block unwanted contacts in one click
Add a user to the blacklist or lift the block in two clicks — no support ticket required. You stay in control.
Chat Window support
Every message and every customer detail — inside one window in Bitrix24. Full dialog history loads: text, media, voice messages and files.
The system stores automatically:
Interface feels like a normal messenger. Plus a Blacklist to keep focus on the chats that matter.
Dialog status and delivery errors are visible instantly.
Why Telegram + Bitrix24 beats plain Telegram
Without a CRM: selling in the dark
With Bitrix24: everything under control
No hidden fees
If a channel gets blocked or you change your mind, your money doesn't disappear. You control the subscription yourself, without losing paid days.
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3 days free on every product. No credit card required. Setup takes about 15 minutes.
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