WhatsApp inside Bitrix24
Sell faster with less busy-work: your sales team talks to customers on WhatsApp straight from Bitrix24 Open Channels, with bots, business processes and full oversight.
What Bitrix24 + WhatsApp gives you
Sales automation with Bots and Business Processes
Bots and Business Processes handle the routine: notifications, surveys, promos, stage changes, tasks. Reps get freed from manual work.
Save the contact in one click
No manual entry needed. Send a business card straight from Bitrix24 — it gets saved to the client's phone automatically. Easier first touch, lower ban risk.
Check if the number has WhatsApp
Don't shoot into the void. The integration checks whether the number has WhatsApp and branches the scenario: SMS, task for a rep, or move on.
WhatsApp broadcasts — fast and safe
Segment your base and launch automated broadcasts.
For mass broadcasts use the official WhatsApp Business API to avoid bans.
Group chats under control
Talk to clients in WhatsApp group chats via Open Channels. The system shows who wrote what — the dialog stays clear and manageable.
Sales-team oversight in one window
Team leads see how reps talk to customers. Transparency and access to conversation history increase accountability.
Write clients first in WhatsApp
Bitrix24 Open Channels by default lets you only reply. Our integration lets you initiate a dialog yourself from any connected number.
Duplicate control
Forget manual deal-checking. The system detects duplicates automatically and only reacts on the channels you choose.
Block unwanted contacts in one click
Add a user to the blacklist or lift the block in two clicks — no support ticket required. You stay in control.
End-to-end analytics
Every incoming message carries UTM tags. See where the lead came from and what actually drove the sale.
Chat Window support
Every message and every customer detail — inside one Bitrix24 window. Reply straight from the CRM, no tab-hopping.
The system stores automatically:
Interface feels like a normal messenger: messages, profile, media and stickers. Plus a Blacklist to keep focus on the chats that matter.
Full context stays with the deal card — even months later.
Why WhatsApp + Bitrix24 beats plain WhatsApp
Selling in WhatsApp without a CRM
Selling in WhatsApp via Bitrix24 — everything under control
No hidden fees
If a channel gets blocked or you change your mind, your money doesn't disappear. You control the subscription yourself, without losing paid days.
Вопрос-ответ
Ready to try?
3 days free on every product. No credit card required. Setup takes about 15 minutes.
Get 3 days free
