Official WhatsApp (WABA) inside Bitrix24 — write first, never get banned

Plug WhatsApp Business API into Bitrix24 Open Channels: message clients first, run broadcasts without the risk of a ban, sell through the official WhatsApp servers — right from the CRM.

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Official WhatsApp (WABA) inside Bitrix24 deals

What WABA inside Bitrix24 can do

Write clients first — legally and without moderation

Got the client's number? Start the conversation yourself — right from the Bitrix24 deal card. The official WhatsApp Business API lets you initiate via approved templates, and inside the 24-hour service window you can reply with free text.

Only official WhatsApp servers, ban risk eliminated.

Starting a WhatsApp conversation manually or via bot

Broadcasts without fear of bans

Send broadcasts to your base through the official API. Templates with buttons and links, pay only for delivered messages — the account isn't banned for volume.

24-hour free service window timer

After the client's message, a 24-hour window opens for free replies. Bitrix24 shows how much time is left to reply without paying for a template.

Manage templates right from the interface

Create and submit templates for review, edit approved ones — without contacting support. Formatting, variables and live preview — all in one window.

WhatsApp template editor with live message preview

Automation via Bots and Business Processes

Configure Bots and Business Processes right inside Bitrix24: auto-replies, base warm-up, reminders and pipeline stage moves. WhatsApp messages go out automatically, no manager required.

Block unwanted contacts in one click

Add a user to the blacklist or lift the block in two clicks — no support ticket required. You stay in control.

WhatsApp analytics inside Bitrix24

Every incoming message carries UTM tags. See where the lead came from and what actually drove the sale.

Pick a WhatsApp username via RadistWeb

Clients find you on WhatsApp by a short unique handle @yourcompany — no phone number required. Set it up in RadistWeb: Connection settings → Profile → Username.

Chat Window support

Every message and every customer detail — inside one window in Bitrix24. Reply straight from the CRM, no tab-hopping.

The system stores automatically:

Deal and contact

Assigned manager

Dialog status

Interface feels like a normal messenger: messages, profile, media and stickers. Plus a Blacklist to keep focus on the chats that matter.

Full context stays with the deal card — even months later.

Bitrix24 chat window: dialog list and client conversation

With regular WhatsApp, a client can only follow a link from the message if they've previously saved your number. Only 1 in 10 do that.

With WhatsApp Business API (WABA) it's different. Templates with buttons let you embed clickable links that work even without a reply and without a saved number. That significantly lifts engagement and simplifies the customer journey.

Broadcast comparison: WABA vs regular WhatsApp

WhatsApp Business API broadcast

Regular WhatsApp broadcast

Official WhatsApp (WABA) or regular — what to pick

Regular WhatsApp

Regular: risk and limits

Risk of number ban

Mass broadcasts from a regular number lead to a ban fast — and you lose contacts and history.

You can't legally message first

Reaching out first without consent violates WhatsApp's rules.

No templates with buttons

Links and buttons don't work when the number isn't saved — conversion drops.

No official support

If the account gets blocked, there's no one to help restore it — the risk is yours.

Official WhatsApp (WABA)

Official (WABA): stable and safe

Runs on official servers

Broadcasts and dialogs without ban risk. Your account is protected by the official WhatsApp Business API status.

Message first via approved templates

Initiate the dialog legally, then reply freely inside the 24-hour service window.

Templates with buttons and links

Interactive broadcasts work even when the number isn't saved — higher engagement and conversion.

Pay only for delivered messages

Pay per delivered template; utility replies inside the service window are free. Full control from the CRM.

No hidden fees

If a channel gets blocked or you change your mind, your money doesn't disappear. You control the subscription yourself, without losing paid days.

Move funds between subscriptions

WhatsApp ⇆ Telegram — full transfer, no lost balance.

Free number replacement

Change the phone number — we move the connection at no cost, history and settings stay.

Switch plans and quantity — with a re-calc

Subscription length re-calculates automatically. No hidden surcharges.

Manage in 1 minute, without support

In case of a force-majeure — reassign funds across subscriptions from your account.

Try any product for 3 days free — no card required.

Move funds between subscriptions in Radist.Online

Вопрос-ответ

What does WABA + Bitrix24 give you?

The official WhatsApp Business API plugs into Bitrix24 Open Channels: client messages land inside the deal card, reps reply straight from the CRM, approved templates and legal broadcasts run without the risk of a ban.

How is WABA different from regular WhatsApp?

WABA is the official API from Meta: higher message limits, profile verification, legal mass broadcasts via approved templates. "Grey" WhatsApp risks a ban when volumes rise.

Are message templates required?

Yes. The first message and broadcasts on WABA use templates approved by Meta. Radist.Online has a template editor. Inside the 24-hour service window after a client replies you can write free-form text.

How much does it cost and is there a trial?

3 days free trial, no card required. WABA cost is a subscription plus per-message fees — request a quote for your volume.

How do I connect WABA to Bitrix24?

Two paths: request a call from a manager or sign up on Radist.Online and do it yourself. Connecting an official number takes about 15 minutes plus verification on Meta's side.

Does history migrate from another integration?

Yes. Conversations and bot logic can be preserved so customer service continues without losses.

Ready to try?

3 days free on every product. No credit card required. Setup takes about 15 minutes.

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Official WhatsApp (WABA) inside Bitrix24 — write first, never get banned

What WABA inside Bitrix24 can do