WhatsApp inside Kommo
Sell faster with less busy-work: more deals, full oversight. Your sales team talks to customers on WhatsApp straight from Kommo.
What Kommo + WhatsApp gives you
Sales automation with chatbots
Salesbot and Digital pipelines automate the routine: notifications, surveys, promos, stage changes, tasks. Reps get freed from manual work and thank you for it.
Save the contact in one click
No manual entry needed. Send a business card straight from Kommo — it gets saved to the client's phone automatically. Easier first touch, lower ban risk.
Check if the number has WhatsApp
Don't shoot into the void. The integration checks whether the number has WhatsApp and branches the scenario: send SMS, create a task for a rep, or move on.
WhatsApp broadcasts — fast and safe
Segment your base and launch automated broadcasts from the Marketing section.
For mass broadcasts use the official WhatsApp Business API to avoid bans.
Group chats — without losing structure
Talk to clients in WhatsApp group chats via Open Channels. The system shows who wrote what — the dialog stays clear and manageable.
Sales-team oversight in one window
Team leads see how reps talk to customers. Transparency of process and access to conversation history increase accountability and remove blind spots.
Write clients first in WhatsApp
Kommo out of the box doesn't let you start conversations — only reply. Our integration lets you initiate a dialog yourself, from any connected number.
Duplicate control
Forget manual deal-checking. The system detects duplicates automatically and only reacts on the channels you choose. Continue in the closed deal or spawn a new one — toggle it in the UI.
Free messages to partners outside Kommo
Adding every partner to CRM is expensive. Send a WhatsApp business card (template with details) automatically when a deal reaches the right stage — to people who aren't in Kommo.
Block unwanted contacts in one click
Add a user to the blacklist or lift the block in two clicks — no support ticket required. You stay in control.
End-to-end analytics
Every incoming message carries UTM tags and traffic parameters. See straight away where the lead came from and what actually drove the sale.
Chat Window support
Every message and every customer detail — inside one window. Reply straight from the CRM, no tab-hopping.
The system stores automatically:
Interface feels like a normal messenger: messages, contact profile, media and stickers. Plus a Blacklist to keep focus on the chats that matter.
Full context stays with the deal card — even months later.
Why WhatsApp + Kommo beats plain WhatsApp
Selling in WhatsApp without a CRM — chaos, risks, lost deals
Selling in WhatsApp via Kommo — everything under control
No hidden fees
If a channel gets blocked or you change your mind, your money doesn't disappear. You control the subscription yourself, without losing paid days.
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3 days free on every product. No credit card required. Setup takes about 15 minutes.
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