Sales in Telegram
from the CRM system:
Telegram sales
without a CRM system:
Each employee communicates from his personal number, so only one manager can work in the chat
The history of correspondence is only on the phone
The message history is stored in the operator's phone. Upon dismissal, the manager will take away the entire customer base in his phone (correspondence, contacts, etc.)
Unlimited number of managers
Several managers can work in one chat at the same time
It is not possible to collect important customer data (full name, order, request, company) in one place and transfer them to other employees
Customer notes in one place
Managers can collect important customer data so that all employees pay attention to it
All correspondence is saved
The history of all messages is stored in the CRM and the manager will know how managers communicate. And managers will know that the manager is in control of everything
You can put the whole routine on autopilot and free up 50% of the time of the sales department. For example: message templates, instant replies, setting tasks, notifications, posting links to payment
The manager spends time on routine tasks that do not bring the company profit